New preconfigured desktop computer warranty
1. Coverage Duration
We, Chiedza Solutions LLC, hereby provide a 3-year warranty for all new prebuilt and preconfigured computers sold by us. This covers systems named and sold as “Chiedza Magnus”, “Chiedza Fortis”, “Chiedza Venator” & “Chiedza Dominus”. This warranty begins from the date of purchase.
2. Covered Components
Our warranty covers the following:
Manufacturing Defects:
We guarantee that your custom-built computer will be free from manufacturing defects incurred under normal use and conditions. If any such defects arise during the warranty period, we will address them promptly.
Examples of manufacturing defects include faulty soldering, misaligned components, or malfunctioning connectors.
Hardware Component Failures:
We stand by the quality of the hardware components used in your custom-built computers. Should any of these components fail due to non-accidental reasons, we will take care of it. This does not include failures due to CPU overclocking.
Covered components include (but are not limited to):
Central Processing Unit (CPU)
Graphics Processing Unit (GPU)
Motherboard
RAM (Random Access Memory)
Storage Drives (SSD, HDD, NVMe)
Power Supply Unit (PSU)
Cooling System (Fans, Heatsinks, Liquid Cooling)
Networking Cards (Wi-Fi, Ethernet)
Expansion Cards (Sound Cards, Capture Cards, etc.)
3. Exclusions
Our warranty does not cover the following:
Accidental Damage:
Accidental spills, drops, impacts, or any other physical damage are not covered. CPU overclocking is not covered. RAM EXPO/XMP profiles are set before the computer is sold and are covered. We recommend purchasing separate insurance for accidental protection.
If your computer takes a tumble, we will still be here to help, but repair costs will be separate.
2. GPU coil whine:
Our warranty does not cover GPU “coil whine”. This is generally regarded as the higher pitched sound a dedicated graphics card can make while operating. Manufacturers of the products themselves do not cover this issue under their warranty and it does not impact performance.
3. Software Issues:
While we ensure that your custom-built computer leaves our store in perfect software condition, we cannot cover issues arising from software installations, updates, or user modifications.
Operating system glitches, software conflicts, and data corruption fall outside the warranty scope.
4. Warranty Service
Repairs:
If a covered component fails during the warranty period, contact us immediately. Our skilled technicians will diagnose the issue and repair or replace the faulty part.
We will strive to minimize downtime and get your computer back to peak performance.
Replacement:
In cases where repair is not feasible, we will replace the defective component with an equivalent or better one.
If a specific component is no longer available, we will offer a suitable alternative.
5. How to Claim Warranty Service
Contact Us:
Contact our customer service team via phone or email.
Provide your purchase details and a description of the issue.
6. Customer Responsibilities
Regular Maintenance:
Keep your custom-built computer clean and well-ventilated.
Regularly update drivers and perform necessary software maintenance.
Backup Data:
Before we diagnose your computer for warranty service, back up your data. We cannot be responsible for data loss during repairs.
7. Liability
Chiedza Solutions LLC is not liable for any data loss, downtime, or any indirect, incidental, or consequential damages arising from the use of our custom-built computers.
8. Additional Notes
Our commitment extends beyond the warranty period. Feel free to reach out even after the warranty expires—we will still assist you.
· Thank you for choosing Chiedza Solutions. We value your business and are dedicated to ensuring your complete satisfaction with our products and services.
Contact Information:
For warranty claims or inquiries, please contact us at (845) 518-9555 or services@chiedza.us
Open box & refurbished desktop warranty
1. Coverage Duration
We, Chiedza Solutions LLC, hereby provide a 1-year warranty for all open-box, used or refurbished desktop Windows PC computers sold by us. This does not cover laptops, tablets, phones, small form factor or mini PCs. This covers systems with standard replaceable parts in a desktop form factor of ATX, mATX and ITX. This warranty begins from the date of purchase.
2. Covered Components
Our warranty covers the following:
Manufacturing Defects:
We guarantee that your custom-built computer will be free from manufacturing defects incurred under normal use and conditions. If any such defects arise during the warranty period, we will address them promptly.
Examples of manufacturing defects include faulty soldering, misaligned components, or malfunctioning connectors.
Hardware Component Failures:
We stand by the quality of the hardware components used in your custom-built computers. Should any of these components fail due to non-accidental reasons, we will take care of it. This does not include failures due to CPU overclocking.
Covered components include (but are not limited to):
Central Processing Unit (CPU)
Graphics Processing Unit (GPU)
Motherboard
RAM (Random Access Memory)
Storage Drives (SSD, HDD, NVMe)
Power Supply Unit (PSU)
Cooling System (Fans, Heatsinks, Liquid Cooling)
Networking Cards (Wi-Fi, Ethernet)
Expansion Cards (Sound Cards, Capture Cards, etc.)
3. Exclusions
Our warranty does not cover the following:
Accidental Damage:
Accidental spills, drops, impacts, or any other physical damage are not covered. CPU overclocking is not covered. RAM EXPO/XMP profiles are set before the computer is sold and are covered. We recommend purchasing separate insurance for accidental protection.
If your computer takes a tumble, we will still be here to help, but repair costs will be separate.
2. GPU coil whine:
Our warranty does not cover GPU “coil whine”. This is generally regarded as the higher pitched sound a dedicated graphics card can make while operating. Manufacturers of the products themselves do not cover this issue under their warranty and it does not impact performance.
3. Software Issues:
While we ensure that your custom-built computer leaves our store in perfect software condition, we cannot cover issues arising from software installations, updates, or user modifications.
Operating system glitches, software conflicts, and data corruption fall outside the warranty scope.
4. Warranty Service
Repairs:
If a covered component fails during the warranty period, contact us immediately. Our skilled technicians will diagnose the issue and repair or replace the faulty part.
We will strive to minimize downtime and get your computer back to peak performance.
Replacement:
In cases where repair is not feasible, we will replace the defective component with an equivalent or better one.
If a specific component is no longer available, we will offer a suitable alternative.
5. How to Claim Warranty Service
Contact Us:
Contact our customer service team via phone or email.
Provide your purchase details and a description of the issue.
6. Customer Responsibilities
Regular Maintenance:
Keep your custom-built computer clean and well-ventilated.
Regularly update drivers and perform necessary software maintenance.
Backup Data:
Before we diagnose your computer for warranty service, back up your data. We cannot be responsible for data loss during repairs.
7. Liability
Chiedza Solutions LLC is not liable for any data loss, downtime, or any indirect, incidental, or consequential damages arising from the use of our custom-built computers.
8. Additional Notes
Our commitment extends beyond the warranty period. Feel free to reach out even after the warranty expires—we will still assist you.
· Thank you for choosing Chiedza Solutions. We value your business and are dedicated to ensuring your complete satisfaction with our products and services.
Contact Information:
For warranty claims or inquiries, please contact us at (845) 518-9555 or services@chiedza.us
New, open-box & refurbished laptop warranty
1. Coverage Duration
We, at Chiedza Solutions LLC, offer a 1-year warranty for all new, open-box & refurbished laptops sold by our store. Here is what it entails:
Defective Parts:
If any component within the laptop experiences issues due to manufacturing defects, we will address them promptly.
We guarantee the battery to be above 80% of the original charge capacity at the time of sale and have no visible swelling. If the battery swells up significantly during the one-year warranty period, it will be replaced at no cost to you. A battery falling below 80% of original charge after sale is not considered grounds for free replacement as it is expected wear and tear.
Free Labor:
Our skilled technicians will provide free labor for diagnosing, repairing, or replacing defective parts within your laptop.
You won’t incur any labor charges during the warranty period.
2. Exclusions
Accidental Damage:
Our warranty does not cover accidental damage. If your laptop suffers spills, drops, impacts, or any other outside source damage, repair costs will be your responsibility.
We recommend separate insurance for accidental protection if desired.
3. How It Works
1. Contact Us:
If you encounter any issues with your laptop, please reach out to us via phone, text or email.
Describe the problem, and we will guide you through the next steps.
Chiedza service assessment:
Your laptop will be assessed at our repair facility.
Your data will be backed up if the computer is in a condition that allows data backups.
Our technicians will then assess the issues and determine whether it is related to defective parts or outside inflicted damage.
Component Replacement Costs:
If a defective component needs repair or replacement, you will be informed of the estimated repair time and given regular updates.
Component costs will be covered under the warranty.
4. Customer Responsibilities
1. Regular Maintenance:
Keep your laptop clean and free of dirt, debris and other materials that could cause damage to it.
Regularly update drivers and perform necessary software maintenance to ensure optimal performance and avoid unnecessary software issues.
2. Backup Data:
Before we diagnose your computer for warranty service, back up your data. We cannot be responsible for data loss during repairs.
5. Liability
Chiedza Solutions LLC is not liable for any data loss, downtime or any indirect, incidental or consequential damage arising from the use of laptops purchased from us.
6. Additional Notes
Customer Satisfaction:
Your satisfaction matters to us. If you have any concerns or questions, feel free to reach out—we are here to assist you.
Beyond the Warranty Period:
Even after the 1-year warranty expires, we’re happy to help. Our customer support team remains at your service.
Contact Information:
For warranty claims or inquiries, please contact us at (845) 518-9555 or services@chiedza.us
New, open-box & refurbished keyboard warranty
1. Coverage Duration
We, at Chiedza Solutions LLC, offer a 3-year warranty for all new, open-box & refurbished keyboards sold by our store. Here is what it entails:
1. Defective Parts:
If any component within the keyboard experiences issues due to manufacturing defects, we will address them promptly.
2. Free Labor:
Our skilled technicians will provide free labor for diagnosing, repairing, or replacing defective parts within your keyboard.
You won’t incur any labor charges during the warranty period.
2. Exclusions
1. Accidental Damage:
Our warranty does not cover accidental damage. If your keyboard suffers spills, drops, impacts, or any other outside source damage, repair costs will be your responsibility.
We recommend separate insurance for accidental protection if desired.
3. How It Works
1. Contact Us:
If you encounter any issues with your keyboard, please reach out to us via phone, text or email.
Describe the problem, and we will guide you through the next steps.
2. Chiedza HQ assessment:
Bring your keyboard to our location for diagnosis.
Our technicians will then assess the issues and determine whether it is related to defective parts or outside inflicted damage.
3. Component Replacement Costs:
If a defective component needs repair or replacement, you will be informed of the estimated repair time and given regular updates.
Component costs will be covered under the warranty.
4. Customer Responsibilities
1. Regular Maintenance:
Keep your keyboard clean and free of dirt, debris and other materials that could cause damage to it.
5. Liability
Chiedza Solutions LLC is not liable for any, downtime or any indirect, incidental or consequential damage arising from the use of keyboards purchased from us.
6. Additional Notes
1. Customer Satisfaction:
Your satisfaction matters to us. If you have any concerns or questions, feel free to reach out—we are here to assist you.
2. Beyond the Warranty Period:
Even after the 3-year warranty expires, we’re happy to help. Our customer support team remains at your service.
Contact Information:
For warranty claims or inquiries, please contact us at (845) 518-9555 or services@chiedza.us