New Preconfigured Desktop Computer Warranty

1. Coverage Duration

We, Chiedza Solutions LLC, hereby provide a 3-year warranty for all new prebuilt and preconfigured computers sold by us. This covers systems named and sold as “Chiedza Clarus” & “Chiedza Venator”. This warranty begins from the date of delivery.

2. Covered Components

Our warranty covers the following:

  1. Manufacturing Defects:

    • We guarantee that your custom-built computer will be free from manufacturing defects incurred under normal use and conditions. If any such defects arise during the warranty period, we will address them promptly.

    • Examples of manufacturing defects include faulty soldering, misaligned components, or malfunctioning connectors.

  2. Hardware Component Failures:

    • We stand by the quality of the hardware components used in your custom-built computers. Should any of these components fail due to non-accidental reasons, we will take care of it. This does not include failures due to CPU overclocking.

    • Covered components include (but are not limited to):

      • Central Processing Unit (CPU)

      • Graphics Processing Unit (GPU)

      • Motherboard

      • RAM (Random Access Memory)

      • Storage Drives (SSD, HDD, NVMe)

      • Power Supply Unit (PSU)

      • Cooling System (Fans, Heatsinks, Liquid Cooling)

      • Networking Cards (Wi-Fi, Ethernet)

      • Expansion Cards (Sound Cards, Capture Cards, etc.)

3. Exclusions

Our warranty does not cover the following:

  1. Accidental Damage:

    • Accidental spills, drops, impacts, or any other physical damage are not covered. CPU overclocking is not covered. RAM EXPO/XMP profiles are set before the computer is sold and are covered. We recommend purchasing separate insurance for accidental protection.

    • If your computer takes a tumble, we will still be here to help, but repair costs will be separate.

2. GPU coil whine:

    • Our warranty does not cover GPU “coil whine”. This is generally regarded as the higher pitched sound a dedicated graphics card can make while operating. Manufacturers of the products themselves do not cover this issue under their warranty and it does not impact performance.

3. Software Issues:

    • While we ensure that your custom-built computer leaves our store in perfect software condition, we cannot cover issues arising from software installations, updates, or user modifications.

    • Operating system glitches, software conflicts, and data corruption fall outside the warranty scope.

4. Warranty Service

  1. Repairs:

    • If a covered component fails during the warranty period, contact us immediately. Our skilled technicians will diagnose the issue and repair or replace the faulty part.

    • We will strive to minimize downtime and get your computer back to peak performance.

  2. Replacement:

    • In cases where repair is not feasible, we will replace the defective component with an equivalent or better one.

    • If a specific component is no longer available, we will offer a suitable alternative.

5. How to Claim Warranty Service

  1. Contact Us:

    • Contact our customer service team via phone or email.

    • Provide your purchase details and a description of the issue.

6. Customer Responsibilities

  1. Regular Maintenance:

    • Keep your custom-built computer clean and well-ventilated.

    • Regularly update drivers and perform necessary software maintenance.

  2. Backup Data:

    • Before we diagnose your computer for warranty service, back up your data. We cannot be responsible for data loss during repairs.

7. Liability

    • Chiedza Solutions LLC is not liable for any data loss, downtime, or any indirect, incidental, or consequential damages arising from the use of our custom-built computers.

8. Additional Notes

  • Our commitment extends beyond the warranty period. Feel free to reach out even after the warranty expires, we will still assist you.

·         Thank you for choosing Chiedza Solutions. We value your business and are dedicated to ensuring your complete satisfaction with our products and services.

Contact Information:

For warranty claims or inquiries, please contact us at (845) 518-9555 or services@chiedza.us

Open-Box & Refurbished Desktop Warranty

1. Coverage Duration

We, Chiedza Solutions LLC, hereby provide a 1-year warranty for all open-box, used or refurbished desktop Windows PC computers sold by us. This does not cover laptops, tablets, phones, small form factor or mini-PCs. This covers systems with standard replaceable parts in a desktop form factor of ATX, mATX and ITX. This warranty begins from the date of delivery.

2. Covered Components

Our warranty covers the following:

  1. Manufacturing Defects:

    • We guarantee that your custom-built computer will be free from manufacturing defects incurred under normal use and conditions. If any such defects arise during the warranty period, we will address them promptly.

    • Examples of manufacturing defects include faulty soldering, misaligned components, or malfunctioning connectors.

  2. Hardware Component Failures:

    • We stand by the quality of the hardware components used in your custom-built computers. Should any of these components fail due to non-accidental reasons, we will take care of it. This does not include failures due to CPU overclocking.

    • Covered components include (but are not limited to):

      • Central Processing Unit (CPU)

      • Graphics Processing Unit (GPU)

      • Motherboard

      • RAM (Random Access Memory)

      • Storage Drives (SSD, HDD, NVMe)

      • Power Supply Unit (PSU)

      • Cooling System (Fans, Heatsinks, Liquid Cooling)

      • Networking Cards (Wi-Fi, Ethernet)

      • Expansion Cards (Sound Cards, Capture Cards, etc.)

3. Exclusions

Our warranty does not cover the following:

  1. Accidental Damage:

    • Accidental spills, drops, impacts, or any other physical damage are not covered. CPU overclocking is not covered. RAM EXPO/XMP profiles are set before the computer is sold and are covered. We recommend purchasing separate insurance for accidental protection.

    • If your computer takes a tumble, we will still be here to help, but repair costs will be separate.

2. GPU coil whine:

    • Our warranty does not cover GPU “coil whine”. This is generally regarded as the higher pitched sound a dedicated graphics card can make while operating. Manufacturers of the products themselves do not cover this issue under their warranty and it does not impact performance.

3. Software Issues:

    • While we ensure that your custom-built computer leaves our store in perfect software condition, we cannot cover issues arising from software installations, updates, or user modifications.

    • Operating system glitches, software conflicts, and data corruption fall outside the warranty scope.

4. Warranty Service

  1. Repairs:

    • If a covered component fails during the warranty period, contact us immediately. Our skilled technicians will diagnose the issue and repair or replace the faulty part.

    • We will strive to minimize downtime and get your computer back to peak performance.

  2. Replacement:

    • In cases where repair is not feasible, we will replace the defective component with an equivalent or better one.

    • If a specific component is no longer available, we will offer a suitable alternative.

5. How to Claim Warranty Service

  1. Contact Us:

    • Contact our customer service team via phone or email.

    • Provide your purchase details and a description of the issue.

6. Customer Responsibilities

  1. Regular Maintenance:

    • Keep your custom-built computer clean and well-ventilated.

    • Regularly update drivers and perform necessary software maintenance.

  2. Backup Data:

    • Before we diagnose your computer for warranty service, back up your data. We cannot be responsible for data loss during repairs.

7. Liability

    • Chiedza Solutions LLC is not liable for any data loss, downtime, or any indirect, incidental, or consequential damages arising from the use of our custom-built computers.

8. Additional Notes

  • Our commitment extends beyond the warranty period. Feel free to reach out even after the warranty expires, we will still assist you.

New, Open-Box & Refurbished Laptop Warranty

1. Coverage Duration

We, at Chiedza Solutions LLC, offer a 1-year warranty for all new, open-box & refurbished laptops sold by our store. Here is what it entails:

  1. Defective Parts:

    • If any component within the laptop experiences issues due to manufacturing defects, we will address them promptly.

    • We guarantee the battery to be above 80% of the original charge capacity at the time of sale and have no visible swelling. If the battery swells up significantly during the one-year warranty period, it will be replaced at no cost to you. A battery falling below 80% of original charge after sale is not considered grounds for free replacement as it is expected wear and tear.

    Free Labor:

    • Our skilled technicians will provide free labor for diagnosing, repairing, or replacing defective parts within your laptop.

    • You won’t incur any labor charges during the warranty period.

2. Exclusions

  1. Accidental Damage:

    • Our warranty does not cover accidental damage. If your laptop suffers spills, drops, impacts, or any other outside source damage, repair costs will be your responsibility.

    • We recommend separate insurance for accidental protection if desired.

3. How It Works

1.    Contact Us:

    • If you encounter any issues with your laptop, please reach out to us via phone, text or email.

    • Describe the problem, and we will guide you through the next steps.

  1.  Chiedza service assessment:

    • Your laptop will be assessed at our repair facility.

    • Your data will be backed up if the computer is in a condition that allows data backups.

    • Our technicians will then assess the issues and determine whether it is related to defective parts or outside inflicted damage.

  2.   Component Replacement Costs:

    • If a defective component needs repair or replacement, you will be informed of the estimated repair time and given regular updates.

    • Component costs will be covered under the warranty.

4. Customer Responsibilities

1.    Regular Maintenance:

    • Keep your laptop clean and free of dirt, debris and other materials that could cause damage to it.

    • Regularly update drivers and perform necessary software maintenance to ensure optimal performance and avoid unnecessary software issues.

2.    Backup Data:

    • Before we diagnose your computer for warranty service, back up your data. We cannot be responsible for data loss during repairs.

5. Liability

  • Chiedza Solutions LLC is not liable for any data loss, downtime or any indirect, incidental or consequential damage arising from the use of laptops purchased from us.

6. Additional Notes

  1. Customer Satisfaction:

    • Your satisfaction matters to us. If you have any concerns or questions, feel free to reach out—we are here to assist you.

  2. Beyond the Warranty Period:

    • Even after the 1-year warranty expires, we’re happy to help. Our customer support team remains at your service.

New, Open-Box & Refurbished Keyboard Warranty

1. Coverage Duration

We, at Chiedza Solutions LLC, offer a 3-year warranty for all new, open-box & refurbished keyboards sold by our store. Here is what it entails:

1. Defective Parts:

If any component within the keyboard experiences issues due to manufacturing defects, we will address them promptly.

2. Free Labor:

Our skilled technicians will provide free labor for diagnosing, repairing, or replacing defective parts within your keyboard.

You won’t incur any labor charges during the warranty period.

2. Exclusions

1. Accidental Damage:

Our warranty does not cover accidental damage. If your keyboard suffers spills, drops, impacts, or any other outside source damage, repair costs will be your responsibility.

We recommend separate insurance for accidental protection if desired.

3. How It Works

1. Contact Us:

If you encounter any issues with your keyboard, please reach out to us via phone, text or email.

Describe the problem, and we will guide you through the next steps.

2. Chiedza HQ assessment:

Bring your keyboard to our location for diagnosis.

Our technicians will then assess the issues and determine whether it is related to defective parts or outside inflicted damage.

3. Component Replacement Costs:

If a defective component needs repair or replacement, you will be informed of the estimated repair time and given regular updates.

Component costs will be covered under the warranty.

4. Customer Responsibilities

1. Regular Maintenance:

Keep your keyboard clean and free of dirt, debris and other materials that could cause damage to it.

5. Liability

Chiedza Solutions LLC is not liable for any, downtime or any indirect, incidental or consequential damage arising from the use of keyboards purchased from us.

6. Additional Notes

1. Customer Satisfaction:

Your satisfaction matters to us. If you have any concerns or questions, feel free to reach out—we are here to assist you.

2. Beyond the Warranty Period:

Even after the 3-year warranty expires, we’re happy to help. Our customer support team remains at your service.

Repair Warranty

Warranty Coverage

We provide a 1-year limited warranty on all repairs and parts supplied and installed by Chiedza Solutions LLC. This warranty is valid beginning on the date of service or part installation and covers:

  • Defects in parts provided by us

  • Workmanship-related issues directly resulting from the original repair

If a covered issue arises during the warranty period, we will, at our discretion, repair or replace the defective part or re-perform the original service at no additional cost to you.

What Is Not Covered

This limited warranty does not apply to:

  • Damage caused by user error, including (but not limited to) drops, spills, electrical surges, improper usage, or neglect

  • Unauthorized repairs or modifications made after our service

  • Pre-existing conditions unrelated to the original repair

  • Future failures unrelated to the original issue or different hardware/software components

  • Third-party parts supplied by the customer or not installed by Chiedza Solutions LLC

  • Software-related issues, including viruses, operating system corruption, or data loss (unless specifically addressed in the repair)

Warranty Claims

To initiate a warranty claim:

  1. Contact us within the 1-year warranty window.

2. Allow us to evaluate the issue to determine if it is covered under this warranty.

Warranty claims will be denied if the device shows evidence of tampering, liquid damage, physical damage, or other exclusions listed above.

Limitations and Legal

This limited warranty is transferable and applies to the original customer as well as any customer the device is sold to, up to 1-year from the time of the repair. Liability is limited to the repair or replacement of parts originally serviced. Under no circumstances shall Chiedza Solutions be liable for incidental or consequential damages, including data loss or business interruption.

1-Year Limited New, Used & Repaired Parts Warranty

Company Name: Chiedza Solutions LLC
Email: services@chiedza.us
Phone: 845-320-2127

Warranty Term: One (1) Year

Effective Date:

  • Local or in-person sales: Date of purchase

  • Shipped sales: Date of delivery as confirmed by carrier tracking

Applies To: Computer parts sold by Chiedza Solutions LLC

1. Warranty Coverage

Chiedza Solutions LLC ("Company") warrants that computer parts sold by the Company, whether new, used, or professionally repaired, will be free from defects in materials and workmanship under normal use for a period of one (1) year from the applicable effective date.

This warranty covers functional failure or malfunction that occurs under normal operating conditions and is not caused by external damage, misuse, or unauthorized modification.

2. What Is Covered

This limited warranty covers:

  • Parts that fail or stop functioning on their own

  • Electrical or mechanical failure due to manufacturing defect or repair workmanship

  • Premature failure not attributable to customer action, environmental exposure, or improper use

If a covered failure occurs, the Company will, at its sole discretion:

  • Repair the part, or

  • Replace the part with the same or functionally equivalent item, or

  • Refund the original purchase price of the part

3. What Is Not Covered

This warranty does not cover:

  • Physical damage, including but not limited to dropping, crushing, liquid exposure, corrosion, burns, bent pins, cracked printed circuit boards, or broken connectors

  • Damage caused by improper installation, removal, handling, or storage

  • Damage caused by power surges, faulty power supplies, or electrical irregularities

  • Cosmetic damage that does not affect functionality

  • Damage resulting from third-party repair attempts or modifications

  • Use outside manufacturer or industry standard specifications, including overvolting, unsupported firmware, or unsupported configurations

  • Normal wear and tear

  • Data loss or damage to other system components

4. Warranty Claim Process

To initiate a warranty claim, the customer must:

  1. Contact Chiedza Solutions LLC within the warranty period

  2. Provide proof of original purchase, such as a receipt or invoice

  3. Ship or deliver the part to Chiedza Solutions LLC for inspection

All warranty claims are subject to inspection and verification prior to approval.

5. Inspection and Eligibility Determination

All returned parts will be inspected by the Company to determine warranty eligibility.

If the part is determined to be eligible, the warranty remedy will be applied.
If the part is determined to be outside of warranty, the claim will be denied.

Inspection findings are final and made at the sole discretion of Chiedza Solutions LLC.

6. Shipping and Packaging Reimbursement for Non-Local Sales

For items sold through eBay or other non-local, shipped transactions:

If Warranty Is Approved

  • The Company will refund reasonable shipping and packaging costs up to a maximum of fifty dollars (50 USD)

  • The customer must provide itemized receipts for shipping and packaging materials

  • Return shipping to the customer after repair or replacement will be fully covered by Chiedza Solutions LLC

If Warranty Is Denied

  • The customer is responsible for shipping costs both ways

  • Return shipment will require payment prior to dispatch

7. Limitations of Liability

This warranty applies only to the covered part itself. Chiedza Solutions LLC is not responsible for:

  • Damage to other hardware or systems

  • Loss of data

  • Loss of use, time, revenue, or business interruption

  • Any indirect, incidental, or consequential damages

The Company’s total liability under this warranty shall not exceed the original purchase price of the part.

8. Transferability

This warranty is transferable to subsequent owners provided that:

  • The claimant presents the original proof of purchase

  • The claim is made within the original one-year warranty period

9. No Other Warranties

Except as expressly stated herein, no other warranties, express or implied, are made, including but not limited to implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.

10. Governing Law

This warranty shall be governed by and construed under the laws of the State of New York, without regard to conflict of law principles.

11. Severability

If any provision of this warranty is held to be unenforceable, the remaining provisions shall remain in full force and effect.