Return Policy

Return Period:

  • You may return your desktop or laptop computer within thirty (30) days from the date of purchase.

  1. Condition of Return:

    • The computer must be in its original condition, free of any accidental damage, and include all original packaging, accessories, and documentation.

    • Any signs of accidental damage, misuse, or unauthorized repairs will void the return policy.

  2. Return Process:

    • To initiate a return, please contact our customer service team at 845-320-2127 or purchases@chiedza.us.

    • Provide proof of purchase and a detailed reason for the return.

  3. Inspection and Refund:

    • Upon receiving the returned computer, our technicians will inspect it to ensure it meets the return policy conditions.

    • If the computer is free of accidental damage and all components are intact, a full refund will be issued to the original payment method within 7 business days of the inspection.

Non-Returnable Items:

  1. Software and Licenses:

    • Software, licenses, and digital products are non-returnable and non-refundable.

5. Additional Notes

  1. Restocking Fee:

    • We do not charge a restocking fee for returns within the specified timeframe.

  2. Beyond the 30 Days:

    • If you encounter any issues beyond the 30-day window, don’t worry! Our customer support team is here to assist you even after the return period.

  3. Customer Satisfaction:

    • Your satisfaction matters to us. If you have any concerns or feedback, please share it—we are always striving to improve.

Shipping Policy

Order Cancellation

  • You may cancel your order for a full refund provided the item has not shipped. For special orders or custom requests, cancellations may not be possible. If your order has already shipped, you will be responsible for all shipping costs, including return shipping. To cancel an order, please contact us immediately at purchases@chiedza.us with your order number.

Damaged in Transit

  • If your device arrives damaged, please contact us immediately at purchases@chiedza.us. To process your claim, please follow these steps:

  1. Do not discard the packaging: Keep all original packing materials.

  2. Document the damage: Take clear photos of the damaged device, the shipping materials, and the box.

  3. Contact us: Email us with the photos and your order number.

  • If you waived the required signature upon delivery (shipment release authorization), your eligibility for a refund may be affected, as this may limit our shipping insurance coverage. This will be determined on a case-by-case basis.

  • We will provide a prepaid return shipping label for you to return the damaged item. Upon receiving the returned shipment, we will inspect the device and issue a full refund for the damaged goods.

Stolen Shipments

  • If your shipment is marked as "delivered" but you have not received it, please contact us immediately at purchases@chiedza.us with your order number. To assist in the investigation, we also require you to file a police report regarding the missing shipment and provide us with a copy of the report.

  • Shipments are insured against theft. However, waiving the signature requirement upon delivery (shipment release authorization) will void your eligibility for a refund in the event of a missing or stolen package. This is because waiving the signature requirement releases the shipping carrier from liability and significantly limits our ability to file a claim with our insurance provider.

Mail-in repair particulars

  • You are responsible for the proper packaging and shipping of your laptop. Once it arrives to us, a video will be taken showing the opening of your package and the condition of the laptop. Prior to shipping it back to you, another video will be taken of its condition. This ensures there is no misunderstanding between you the customer and our company. This will also assist in any damage in transit claims when you receive it back from us.

Privacy Policy

Effective Date: 02/24/2023

At Chiedza Solutions LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information when we repair your device.

1. Collection of Information

We collect only the information necessary to perform the required repairs and testing on your device. This includes your computer’s password, which is used solely for administrative testing and analysis.

2. Use of Information                                                                            

We use your computer’s password strictly for the purpose of diagnosing and repairing your device. We do not access, view, or use any personal files or data on your device unless it is necessary for the repair process and you have given explicit consent.

3. Protection of Information

We implement a variety of security measures to ensure the safety of your personal information. Only authorized personnel have access to your device and the information required for repairs.

4. Confidentiality

We do not share your personal information with any third parties. All data and information on your device remains confidential and is not used for any purpose other than the repair and testing process.

5. Customer Consent

By providing your device to Chiedza Solutions LLC for repair, you consent to the collection and use of your information as outlined in this Privacy Policy.

6. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at services@chiedza.us or (845) 320-2127.