Return & RMA Policy

1. Purpose

This Return and RMA Policy establishes the process for returns, exchanges, and warranty claims for products and parts sold by Chiedza Solutions LLC.

2. Return Eligibility (Non-Warranty)

Returns that are not warranty related are subject to the following conditions:

  • Items must be returned within Thirty (30) calendar days of delivery or in-person purchase

  • Items must be in original condition with no physical damage

  • Items must include all original components and accessories

  • Software licenses, consumables, and clearance items are non-returnable

All non-warranty returns are subject to approval at the sole discretion of Chiedza Solutions LLC.

3. Warranty Returns (RMA Required)

Any return related to warranty service requires a Return Merchandise Authorization (RMA).

Warranty eligibility is determined according to the Chiedza Solutions LLC 1-Year Limited Parts Warranty.

No warranty return will be accepted without prior RMA approval.

4. RMA Request Process

To request an RMA, the customer must:

  1. Contact Chiedza Solutions LLC via email or phone

  2. Provide proof of original purchase

  3. Describe the issue experienced with the part

If approved, the customer will receive RMA instructions including shipping details.

5. Inspection and Determination

All returned items are inspected upon receipt.

  • If the item is approved under warranty, repair, replacement, or refund will be issued per the warranty terms

  • If the item is denied warranty coverage, the customer will be notified prior to return shipment

Inspection findings are final and made at the sole discretion of Chiedza Solutions LLC.

6. Shipping Responsibility

Approved Warranty Claims

  • Customer shipping and packaging costs may be reimbursed up to fifty dollars (50 USD) with receipt

  • Return shipping to the customer is covered by Chiedza Solutions LLC

Denied Warranty Claims or Non-Warranty Returns

  • Customer is responsible for shipping costs both ways

  • Items will not be returned until shipping costs are paid

7. Abandoned Items

Items left unclaimed for thirty (30) days after notification may be considered abandoned and disposed of in accordance with New York law.

8. Governing Law

This policy is governed by the laws of the State of New York.

Shipping Policy

Order Cancellation

  • You may cancel your order for a full refund provided the item has not shipped. For special orders or custom requests, cancellations may not be possible. If your order has already shipped, you will be responsible for all shipping costs, including return shipping. To cancel an order, please contact us immediately at purchases@chiedza.us with your order number.

Damaged in Transit

  • If your device arrives damaged, please contact us immediately at purchases@chiedza.us. To process your claim, please follow these steps:

  1. Do not discard the packaging: Keep all original packing materials.

  2. Document the damage: Take clear photos of the damaged device, the shipping materials, and the box.

  3. Contact us: Email us with the photos and your order number.

  • If you waived the required signature upon delivery (shipment release authorization), your eligibility for a refund may be affected, as this may limit our shipping insurance coverage. This will be determined on a case-by-case basis.

  • We will provide a prepaid return shipping label for you to return the damaged item. Upon receiving the returned shipment, we will inspect the device and issue a full refund for the damaged goods.

Stolen Shipments

  • If your shipment is marked as "delivered" but you have not received it, please contact us immediately at purchases@chiedza.us with your order number. To assist in the investigation, we also require you to file a police report regarding the missing shipment and provide us with a copy of the report.

  • Shipments are insured against theft. However, waiving the signature requirement upon delivery (shipment release authorization) will void your eligibility for a refund in the event of a missing or stolen package. This is because waiving the signature requirement releases the shipping carrier from liability and significantly limits our ability to file a claim with our insurance provider.

Mail-in repair particulars

  • You are responsible for the proper packaging and shipping of your laptop. Once it arrives to us, a video will be taken showing the opening of your package and the condition of the laptop. Prior to shipping it back to you, another video will be taken of its condition. This ensures there is no misunderstanding between you the customer and our company. This will also assist in any damage in transit claims when you receive it back from us.

Privacy Policy

Effective Date: 02/24/2023

At Chiedza Solutions LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information when we repair your device.

1. Collection of Information

We collect only the information necessary to perform the required repairs and testing on your device. This includes your computer’s password, which is used solely for administrative testing and analysis.

2. Use of Information                                                                            

We use your computer’s password strictly for the purpose of diagnosing and repairing your device. We do not access, view, or use any personal files or data on your device unless it is necessary for the repair process and you have given explicit consent.

3. Protection of Information

We implement a variety of security measures to ensure the safety of your personal information. Only authorized personnel have access to your device and the information required for repairs.

4. Confidentiality

We do not share your personal information with any third parties. All data and information on your device remains confidential and is not used for any purpose other than the repair and testing process.

5. Customer Consent

By providing your device to Chiedza Solutions LLC for repair, you consent to the collection and use of your information as outlined in this Privacy Policy.

6. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at services@chiedza.us or (845) 320-2127.