Our name, Chiedza (pronounced chee-ed-za) comes from the African Shona word for “light”, such as the light of day or the light within. We believe that by shedding light on technological challenges, we can help people understand and resolve them with confidence. This philosophy guides what we do, from offering well explained repair services, computer sales and general IT assistance where needed. We understand how essential computers are in daily life and we believe that everyone deserves access to systems they can depend on.

We’re passionate about helping people use technology to grow, learn, and connect. Computers have the power to improve our lives immensely through knowledge acquisition. However, when they stop working then that critical aspect of your life is interrupted. That’s why we’re committed to offering repair services that extend the life of aging devices whenever possible. We always operate with fairness and honesty at the core of our business.

FAQ

Do you work on Apple Mac computers?
Yes, we do work on Apple products. However, they tend to be more difficult to work on due to their locked down design and limited parts availability. When you bring it in for repair, we will explain all available options to you so that you can make an informed repair decision.

Do you sell new laptops?
Yes, we do. While we stock high-quality refurbished models, we also offer new gaming and productivity laptops based on your needs and budget. We do not keep new units in stock; instead, we purchase them per order to ensure you receive the best current price and model. We typically recommend Lenovo, though ASUS and Apple laptops are also good choices depending on your use case and pricing at the time. Please email us and we will recommend one based on your budget and needs!

Benefits of buying through us:

1. Honest tech consulting where any questions you have are answered and you get the laptop you need. Higher priced items do not make us more money, so we are not motivated to upsell.

2. All laptops are professionally inspected, updated and optimized. This includes system, BIOS and Firmware updates as well as bloatware removal. We will also preinstall apps upon request. All laptops undergo stress testing to ensure optimal performance and reliability.

3. Local hand delivery with setup assistance. We will deliver your laptop and help you set it up. Data transfer from an older computer can also be done at this time.

4. All laptops have a 1-year parts and labor warranty, with extensions available upon request.

5. Continuity laptop service where you can maintain your workflow with a $5 per day Windows loaner laptop. This allows you to keep working or studying while your computer is being repaired.

Your desktop computers seem expensive, why is that?
Our desktop systems use quality components to help ensure long term reliability and performance. Many mass-market prebuilt systems cut corners with low quality power supplies, hard drives, and other parts that may not last. With this in mind, our computers are priced competitively compared to other companies that have similar quality components. We also provide responsive local tech support. This means that if there’s ever a problem, we’ll come to you and diagnose it on the spot. If the issue requires more work, we’ll handle pickup and delivery to your location with quick turnaround.

If you want something custom-built that’s specific to your needs and budget, email us with the details and we’ll build you one! Flat fee of $150 for building, testing and delivering it to you within Dutchess County. Check our portfolio for ideas.

Why don’t you offer shipping for desktop computers?
Shipping desktop PCs can be risky as heavy and sensitive components don’t always travel well. We’ve found that the time, cost, and potential damage involved simply isn’t worth it for us or our customers at this time. Instead, we encourage supporting your local computer shop for custom builds and desktop purchases.

Can I sell my computer to you?
Yes, you can. We’re happy to consider buying your computer based on its condition and current market value. For example, if a system typically sells for $200 on eBay, we might offer around $150, allowing room for necessary refurbishment and resale. If you’d prefer to earn more, you’re always welcome to sell it directly through local marketplaces or eBay.

Do you accept device donations?
Absolutely. Even older computers that seem outdated can often be refurbished and put to good use. We’re passionate about giving technology a second life and someone without a computer will be grateful for the opportunity to use one.

Where is your physical location?
We operate from our private residence, which is why you’ll see our postal address listed instead of a storefront. For your convenience, we offer local pickup and drop-off repair services as well as mail-in repairs. Many of our customers prefer this approach, especially when travel is difficult or time is limited.